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Mediation is a voluntary, collaborative process in which a 'third party' (the mediator) assists
participants in naming, understanding, and resolving issues in dispute. Mediation is used by
people who do not want others to make decisions for them, yet recognize their need for help in
dealing with their conflict.
Advantages of Mediation
Mediation can be a very time and cost-effective way of resolving problems, when compared to
court, lawsuits, arbitration, or plain old dug-in positions. It is a collaborative approach to conflict,
seeking solutions that are acceptable to all parties. Mediation is cooperative in nature, rather than
adversarial; people are encouraged to attack problems together, rather than each other.
Relationships among the parties can be preserved, and frequently improved. Therefore, future
negotiations or interactions can be made a little easier.
While being guided by an impartial professional, decisions are made by the parties themselves,
after everyone’s needs and concerns have been understood and acknowledged. Thus, agreements
and outcomes are "custom-made" for each particular situation.
Also noteworthy, mediation is a confidential process, allowing private matters to stay private.
Who Uses Mediation?
People who are in conflict with each other, yet, at the same time, recognize the need to resolve
their differences in a way that allows them to maintain or rebuild their relationships.
A few examples:
Brothers and sisters struggling to settle estate or inheritance issues, or share the challenge of
caring for ageing parents.
Contractors and other business people who want to find mutually-agreeable solutions to disputes,
so that business relationships, reputations, or future opportunities aren’t damaged or destroyed.
Business Partners who are having trouble working together because issues or incidents have
divided them.
Separating or Divorced Couples who need to settle their affairs, or cooperate on matters like a
parenting plan, for the sake of their children.
Churches and other Faith Communities who want disagreements to help them grow, not divide
them.
Will Mediation Work for Us?
Mediation is cooperative. As the mediator guides the negotiation process, you will be asked to
identify and address your concerns. You must be willing to work at crafting new, mutually
acceptable solutions that effectively address your needs as well as those of the 'other side'.
"Win/lose" (or competitive) thinking must be left behind.
Mediation is future-focused. If you are willing to set aside the desire to determine who is to blame
for past problems, and instead work together at finding more effective ways to move forward into
the future, then mediation may be your best option.
The Mediator’s Role
Mediators are neither judges nor counselors; they don’t take sides or offer solutions. They act as
process guides, helping to keep communication open, constructive and productive, so that good
agreements can be built while maintaining relationships.
Preparing for Mediation
In mediation, you will be directly involved in defining your best possible future, in terms that make
sense for your particular situation. You can prepare yourself for the conversation:
- Identify the issues (topics) that need to be dealt with.
- Be ready to explain your concerns (needs, desires, hopes, and fears).
- Be ready to listen to the concerns of the other(s) involved.
- Shift judgment to curiosity.
"Our task now is not to fix blame for the past,
but to fix the course for the future."
- John F. Kennedy
Resources for
Separating or
Divorcing Couples:
MEDIATION...
CONFLICT RESOLUTION SERVICES