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Difficult Conversations:
How to Discuss What Matters Most
- by Douglas F. Stone, Sheila Heen, Bruce Patton
Paperback - 272 pages 1st edition (2000)
Penguin; ISBN: 014028852X
A very practical, step-by-step approach to life’s toughest conversations, so they can be more effective and less stressful. Comprehensive and easy to follow; everyone should read this book.
How to Discuss What Matters Most
- by Douglas F. Stone, Sheila Heen, Bruce Patton
Paperback - 272 pages 1st edition (2000)
Penguin; ISBN: 014028852X
A very practical, step-by-step approach to life’s toughest conversations, so they can be more effective and less stressful. Comprehensive and easy to follow; everyone should read this book.
SUGGESTED READING...
CONFLICT RESOLUTION SERVICES
Crucial Confrontations
- Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan, Tom Peters
Paperback - 284 pages (2004)
Jossey-Bass; ISBN: 0071446524
Behind the problems that routinely plague families, teams, and organizations are individuals who can't or won't deal with others who have broken promises or rules, missed deadlines, or otherwise behaved badly. If anybody trys to confront the issue, they often do it ineffectively and create a whole new set of problems. Crucial Confrontations teaches skillls that can make a difference.
- Kerry Patterson, Joseph Grenny, Al Switzler, Ron McMillan, Tom Peters
Paperback - 284 pages (2004)
Jossey-Bass; ISBN: 0071446524
Behind the problems that routinely plague families, teams, and organizations are individuals who can't or won't deal with others who have broken promises or rules, missed deadlines, or otherwise behaved badly. If anybody trys to confront the issue, they often do it ineffectively and create a whole new set of problems. Crucial Confrontations teaches skillls that can make a difference.
Getting to Yes: Negotiating Agreement Without Giving In
- by Roger Fisher, William Ury, Bruce Patton
Paperback - 224 pages REV edition (1991)
Penguin; ISBN: 0140157352
Probably the most popular book ever written on the art of collaborative negotiation. Clear and insightful.
- by Roger Fisher, William Ury, Bruce Patton
Paperback - 224 pages REV edition (1991)
Penguin; ISBN: 0140157352
Probably the most popular book ever written on the art of collaborative negotiation. Clear and insightful.
Getting Past No:
Negotiating Your Way from Confrontation to Cooperation
- by William Ury
Paperback - 208 pages 1st edition (1993)
Bantam; ISBN: 0553371312
A companion book to “Getting to Yes”, the author offers further insights into overcoming destructive negotiation strategies.
Negotiating Your Way from Confrontation to Cooperation
- by William Ury
Paperback - 208 pages 1st edition (1993)
Bantam; ISBN: 0553371312
A companion book to “Getting to Yes”, the author offers further insights into overcoming destructive negotiation strategies.
Resolving Conflicts at Work:
A Complete Guide for Everyone on the Job
- by Kenneth Cloke and Joan Goldsmith
Paperback - 242 pages (2000)
Jossey-Bass; ISBN: 0787954810
A practical guide for everyone on how to resolve conflicts in the workplace. The authors give working people concrete suggestions on how to resolve conflicts at work and improve their workplace relationships.
A Complete Guide for Everyone on the Job
- by Kenneth Cloke and Joan Goldsmith
Paperback - 242 pages (2000)
Jossey-Bass; ISBN: 0787954810
A practical guide for everyone on how to resolve conflicts in the workplace. The authors give working people concrete suggestions on how to resolve conflicts at work and improve their workplace relationships.
You Just Don't Understand
- by Deborah Tannen
Paperback - 336 pages Reprint edition (1991)
Ballantine Books; ISBN: 0345372050
An engaging exploration of the different ways men and women communicate, and the underlying reasons for frequent misunderstandings.
- by Deborah Tannen
Paperback - 336 pages Reprint edition (1991)
Ballantine Books; ISBN: 0345372050
An engaging exploration of the different ways men and women communicate, and the underlying reasons for frequent misunderstandings.
The Joureny toward Reconciliation
- by John Paul Lederach
Paperback - 206 pages (1999)
Herald Press; ISBN: 0836-19082-3
This book provides real-life stories, practical reflection, and spiritual insight into constructive interaction with conflict while pursuing reconciliation. We live in a multicultural, diverse, and interdependent world. Too often our differences have led to division and violence. Even with modern communications we still need to build relationships that nonviolently deal with conflict and build pathways toward true reconciliation.
- by John Paul Lederach
Paperback - 206 pages (1999)
Herald Press; ISBN: 0836-19082-3
This book provides real-life stories, practical reflection, and spiritual insight into constructive interaction with conflict while pursuing reconciliation. We live in a multicultural, diverse, and interdependent world. Too often our differences have led to division and violence. Even with modern communications we still need to build relationships that nonviolently deal with conflict and build pathways toward true reconciliation.
Amish Grace: How Forgiveness Transcended Tragedy
- by Donald Kraybill (Author), Steven Nolt & David L. Weaver-Zercher
Hardcover - 256 pages (2007)
Jossey-Bass; ISBN: 0787-99761-7
When a gunman killed five Amish children and injured five others in a Nickel Mines, Pa., schoolhouse, media attention rapidly turned from the tragic events to the extraordinary forgiveness demonstrated by the Amish community. Why - and how - did they forgive? The authors present a compelling study of Amish grace.
- by Donald Kraybill (Author), Steven Nolt & David L. Weaver-Zercher
Hardcover - 256 pages (2007)
Jossey-Bass; ISBN: 0787-99761-7
When a gunman killed five Amish children and injured five others in a Nickel Mines, Pa., schoolhouse, media attention rapidly turned from the tragic events to the extraordinary forgiveness demonstrated by the Amish community. Why - and how - did they forgive? The authors present a compelling study of Amish grace.